Cancellation and Refund Policy

Last updated: September 30, 2026.

How billing works

Payments for Bunimate plans are processed by CCBill, and the charge appears on your card statement as CCBill. For billing questions, you can contact CCBill's consumer support at [https://support.ccbill.com](https://support.ccbill.com) or email support@bunimate.com.

Plans renew every 30 days until you cancel. Some plans have a lower introductory price for the first 30 days, then renew at the plan's regular price. Both prices are shown before checkout.

Cancelling a plan

You can cancel at any time through CCBill's consumer support or by emailing support@bunimate.com. Cancelling stops future renewals. Your plan stays active until the end of the period you've paid for. Tokens left in your monthly allowance end with that period. Your free weekly tokens continue.

Refunds for plans and token purchases

• Plan payments are refundable within 24 hours if you haven't used any of that period's tokens.
• Wallet token purchases are not refundable once bought.
• Where consumer law in your country gives you a right to a refund, that right applies.
• A refund ends the subscription it was for, and tokens from the refunded payment may be removed.

EU and UK customers

If you live in the EU or UK, you normally have 14 days from purchase to withdraw from a contract for digital services or content. When you buy a plan or tokens, you agree that we start providing them straight away and that you lose the right to withdraw once you've started using them (for example, by generating, chatting with a Persona or tipping). If you haven't used anything, you can withdraw within 14 days for a full refund by emailing support@bunimate.com.

Tips

Tips to creators are final once sent, because the tokens go to the creator straight away.

Things that go wrong on our side

If a generation fails, the tokens it used are returned automatically. If you were charged money for a service that didn't work, email support@bunimate.com and we'll put it right.

Chargebacks

If you want to dispute a charge with your bank, please contact us first so we can help. A chargeback ends the subscription it was for. While a chargeback is open, we may pause your account, and tokens bought with the disputed payment may be removed. Tips and earnings connected to disputed payments may be reversed.

How to ask for a refund

Email support@bunimate.com from your account's email address with the date and amount of the charge as it appears on your CCBill statement. You can also contact CCBill's consumer support at [https://support.ccbill.com](https://support.ccbill.com). We reply within 7 business days.