Support

Last updated: September 30, 2026.

We're here to help. Email [support@bunimate.com](mailto:support@bunimate.com) from the address on your account and we'll reply within 7 business days.

Bunimate is operated by GZ Consultant Ent. Inc., 9535 Scottsville Ct., Las Vegas, NV 89148, USA.

Account and sign-in

**Can't sign in?** Use "Forgot password" on the sign-in page. If that email doesn't arrive, check your spam folder, then contact us.
**Age confirmation.** The Studio, Persona Messenger and 18+ content ask for your date of birth once. We store only whether you're 18 or over, not the date.
**Closing your account.** Email us from your account's email address and we'll close it and delete your Personas, chats, memories, media files and posts, apart from records we must keep by law.

Studio and Personas

**A generation failed.** The tokens it used are returned automatically.
**A prompt was refused.** It matched a word on our prohibited list. If you think that's a mistake, email us with the prompt.
**Personas are AI characters, not people.** Nobody on our team writes as a Persona or reads along with your chats.

Plans, tokens and billing

Payments are processed by CCBill, and the charge shows as CCBill on your card statement.
For billing questions or to cancel, contact CCBill's consumer support at [https://support.ccbill.com](https://support.ccbill.com) or email us.
Cancelling stops future renewals. Your plan runs until the end of the period you've paid for.
Refunds: see our [Cancellation and Refund Policy](/refund-policy).
Tips go to the creator and are final once sent.
Creators can move earnings into their wallet to spend on generation. Cash withdrawals aren't available yet.

Report content or ask for removal

Anyone, member or not, can report content. If something on Bunimate shows a real person, looks like you, shows anyone who could be under 18, is non-consensual, or infringes your rights, email support@bunimate.com with the link and what's wrong. You can also report a published Persona from its profile page.

We respond to complaints within 7 business days.
We act on reports of non-consensual intimate imagery within 48 hours.
Our staff can remove content, and suspend or close accounts. We may remove content while we look into a report.

Appeals

If we removed your content or acted on your account and you think we got it wrong, email support@bunimate.com and say why. Where possible, a person who wasn't involved in the original decision reviews your appeal, and we tell you the outcome.